Refund policy
Return & Refund Policy
At Honey & Stride, we want you to love every step. If your shoes aren't quite right, we're happy to help with a return or exchange.
Return Window
You have 14 days from the date your order is delivered to request a return or exchange.
Eligibility
To be eligible for a return, items must be:
- Unworn, except for trying them on indoors on a clean surface
- In their original condition, with no scuffs, marks, or signs of wear on the soles
- Returned in the original shoe box, with all tags, packaging, and accessories included
Please place the shoe box inside a shipping box or bag. Don't tape or write on the shoe box itself, because damaged boxes may make an item ineligible for a refund.
Final Sale Items
Items marked "Final Sale," clearance items, and gift cards cannot be returned or exchanged.
How to Start a Return
Email us at admin@honeyandstride.com with your order number and the item(s) you'd like to return. We'll reply with return instructions and a shipping address. Returns sent without first contacting us may not be accepted.
Restocking Fee
All approved returns are subject to a 15% restocking fee, which will be deducted from your refund. The restocking fee does not apply to exchanges or to items that arrive damaged, defective, or incorrect.
Return Shipping
Customers are responsible for return shipping costs. Original shipping charges are non-refundable. We recommend using a trackable shipping service, as we can't be responsible for returns lost in transit.
Exchanges
Need a different size or color? Let us know when you request your return. If the item you want is in stock, we'll ship your exchange once we receive your original pair, with no restocking fee. If it's not available, we'll issue a refund instead, and the restocking fee will not apply.
Refunds
Once your return arrives, we'll inspect it and email you to confirm whether it's approved. Approved refunds, minus the 15% restocking fee, are issued to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to post the refund.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with your order number and photos of the issue. We'll make it right with a replacement or full refund, including shipping costs. No restocking fee applies.
Questions?
Reach us anytime at admin@honeyandstride.com. We're happy to help.